We require your phone number for several reasons. Firstly, it helps us verify your identity and ensure the security of your account. Secondly, it allows us to provide you with important order updates, delivery notifications, and customer support. Your phone number also aids in a smoother and more efficient communication process, making it easier for us to address any issues or inquiries you may have.
Yes, we take your privacy and security seriously. We employ industry-standard security measures to protect your personal and financial information on both our website and mobile app. For more details, please review our Privacy Policy.
Yes, many of our products come with manufacturer warranties. Warranty details can be found on the product's description page. Please contact us for any warranty-related inquiries or concerns.
In addition to the product price and shipping fees, you may be subject to applicable taxes and import duties, depending on your location. These additional costs, if any, will be communicated to you during the checkout process.
You can reach our customer support team through our "Contact Us" page on the website or mobile app. We're here to assist you with any inquiries, concerns, or assistance you may need.
Yes, you can track your order's delivery status through your account on our website or mobile app. We'll also provide you with tracking information once your order is shipped.
We have a flexible return and refund policy. If you receive a defective or damaged product, contact our customer support within 2 days of receiving your order, and we will assist you in arranging a return or providing a refund.
Currently, we primarily serve customers within Tanzania. We do not offer international shipping, but we are continuously working to expand our services.
Delivery times may vary depending on your location, product availability, and shipping method. We aim to deliver your order within 2-6 hours for Dar es Salaam customers and 1-3 days for customers in other regions of Tanzania. You can check the estimated delivery time during the checkout process.
We accept various payment methods, including credit/debit cards, mobile money, and cash on delivery (available for select locations). You can choose the payment option that suits you during the checkout process on our website or mobile app.
To place an order, simply browse our product catalog, select the items you want, and click on "Add to Cart." When you're ready to complete your purchase, go to your cart, review your items, and click "Checkout" to follow the prompts for payment and delivery information. You can also use our mobile app, available for Android and iOS, for a convenient shopping experience.
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